Privacy Policy

Last updated November 27, 2025.

At Hivetune, we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website (hivetune.com), products, and services.

1. Data Controller

The data controller responsible for your personal data is:

Nathan FELDIS EI, operating as Hivetune
Email: hivetune.contact@gmail.com
Website: https://www.hivetune.com

As the data controller, we determine the purposes and means of processing your personal data.

2. Personal Data We Collect

We collect and process the following categories of personal data:

Information you provide directly:

Purchase information: Name, email address, billing address, and payment details (processed through our payment processors).
Support inquiries: Name, email address, and any information you provide when contacting us.
Account information: Email address and any preferences you set.

Information collected automatically:

Technical data: IP address, browser type and version, operating system, device information, and time zone settings.
Usage data: Pages visited, time spent on pages, navigation patterns, and referral sources.
Cookie data: Information collected through cookies and similar technologies (see Section 10).

3. Legal Basis for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

Performance of a contract (Article 6(1)(b)): Processing necessary to fulfill orders, deliver products, and provide customer support.
Legitimate interests (Article 6(1)(f)): Processing for website analytics, fraud prevention, security, and improving our services, where our interests do not override your rights.
Consent (Article 6(1)(a)): Processing for marketing communications and non-essential cookies, which you can withdraw at any time.
Legal obligation (Article 6(1)(c)): Processing required to comply with applicable laws, such as tax and accounting requirements.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

Order fulfillment: Process purchases, deliver products, and manage your account.
Customer support: Respond to inquiries, resolve issues, and provide assistance.
Service improvement: Analyze usage patterns to enhance our website and products.
Marketing communications: Send newsletters, product updates, and promotional offers.
Security and fraud prevention: Protect our services and users from fraudulent or malicious activity.
Legal compliance: Meet tax, accounting, and other legal obligations.

5. Data Sharing and Third-Party Processors

We do not sell, rent, or trade your personal data to third parties. We share your data only in the following circumstances:

Payment processors:

Gumroad: Processes payments and handles billing information. See Gumroad's Privacy Policy.
Lemon Squeezy: Processes payments and handles billing information. See Lemon Squeezy's Privacy Policy.

Service providers:

DreamHost: Website hosting provider.
Google Analytics: Website analytics service (see Section 10 for more details).
Brevo: Email marketing service. We use Brevo to send email marketing communications to customers who make purchases and to individuals who subscribe to our newsletter. See Brevo's Privacy Policy.

All third-party processors are contractually bound to process personal data only on our instructions and in compliance with GDPR requirements.

Legal disclosure: We may disclose your data if required by law or to protect the rights, property, or safety of Hivetune, our users, or the public.

6. International Data Transfers

Some of our service providers are based outside the European Economic Area (EEA). When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by the European Commission.
Transfers to countries with an adequacy decision from the European Commission.
Other lawful transfer mechanisms as permitted under GDPR.

You may request information about the safeguards in place for specific transfers by contacting us.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Purchase records: Retained for the duration required by tax and accounting laws (typically 10 years in France).
Support inquiries: Retained for up to 3 years after the inquiry is resolved.
Marketing data: Retained until you withdraw consent or unsubscribe.
Analytics data: Retained for up to 26 months (as configured in Google Analytics).

After these periods, your data will be securely deleted or anonymized.

8. Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

Right of access (Article 15): Request a copy of the personal data we hold about you.
Right to rectification (Article 16): Request correction of inaccurate or incomplete data.
Right to erasure (Article 17): Request deletion of your personal data ("right to be forgotten") under certain circumstances.
Right to restriction (Article 18): Request limitation of processing of your personal data.
Right to data portability (Article 20): Receive your data in a structured, commonly used, and machine-readable format.
Right to object (Article 21): Object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: Withdraw consent at any time for processing based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at hivetune.contact@gmail.com. We will respond to your request within 30 days. If we need more time due to the complexity of your request, we will inform you of the extension and the reasons for it.

If you are not satisfied with how we handle your request, you have the right to lodge a complaint with a supervisory authority. For users in France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL): https://www.cnil.fr.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure HTTPS encryption for all data transmission.
Regular security assessments and updates.
Access controls limiting who can view personal data.
Use of reputable third-party service providers with strong security practices.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze site usage. We respect your privacy and require your consent before setting non-essential cookies.

Types of cookies we use:

Strictly necessary cookies: Required for the basic functioning of the website and cannot be disabled.
Analytics cookies: Used to understand how visitors interact with our site (e.g., Google Analytics). These cookies are non-essential and will only be set after you give explicit consent.

Consent management: We use Tarteaucitron.js to manage cookie consent. You can accept or refuse non-essential cookies at any time, and your preferences will be stored. You can also withdraw consent at any time by accessing the cookie settings on our website.

Google Analytics: We use Google Analytics to collect anonymized data about website usage. IP anonymization is enabled to protect your privacy. Analytics cookies are only activated if you consent via our cookie banner. You can view, modify, or withdraw your consent at any time.

11. Marketing communications

We send marketing emails to keep you informed about our products, services, updates, promotions, and events. The legal basis depends on how you interact with us:

Customers who purchase products: We rely on our legitimate interest to send emails about similar products, updates, or offers relevant to you.
Users who download free products: We rely on your explicit consent, given when you provide your email to access the free product. It is clearly stated on the product page that your email will be added to our mailing list.

You can unsubscribe at any time using the unsubscribe link included in every email. Unsubscribing will not affect the lawfulness of prior processing.

12. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on you.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal data.

14. Children's Privacy

Our services are not directed at individuals under 15 years of age. We do not knowingly collect personal data from children under 15. If we become aware that we have collected personal data from a child under 15 without parental consent, we will take steps to delete that information promptly. If you believe we have collected data from a child under 15, please contact us immediately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. For significant changes, we may notify you via email or through a notice on our website. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: hivetune.contact@gmail.com

We will do our best to respond to your inquiry within 30 days.

Thank you for trusting Hivetune with your personal data.